Refund policy

Refund & Return Policy

Effective Date: July 18, 2026

At The Graded Tee, a brand of Legacy Lane Collective LLC, every item is created with care and made especially for you. Because many of our products are printed or produced after an order is placed, we encourage customers to review their order carefully before completing their purchase.

Returns

Due to the custom and made-to-order nature of our products, we do not accept returns or exchanges for:

Incorrect size ordered by the customer
Change of mind
Color preference
Buyer remorse
Accidental orders

Please review our size charts and product descriptions carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged
Defective
Misprinted
Incorrect due to our error

we'll make it right.

Please contact us within 7 days of delivery and include:

Your order number
A description of the issue
Clear photos showing the product and the problem

Once reviewed, we may offer:

A replacement
A refund to your original payment method
Store credit, when appropriate

We reserve the right to request additional information before approving a claim.

Order Changes and Cancellations

Because orders are processed quickly, changes or cancellations can only be requested within 12 hours of purchase.

After production has begun, orders cannot be canceled or modified.

Refunds

If a refund is approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Shipping charges are non-refundable unless the return is the result of our error.

Exchanges

We do not offer exchanges for size, color, or design selection errors made by the customer.

If you receive the wrong item due to our mistake, we will gladly replace it at no additional cost.

Lost or Delayed Packages

Once an order has been shipped, delivery times are the responsibility of the shipping carrier.

If your package appears to be delayed:

Check the tracking information.
Contact the shipping carrier for updates.
If you still need assistance, contact us and we'll do our best to help.

Legacy Lane Collective LLC is not responsible for delays caused by weather, carrier disruptions, customs, or other events beyond our control.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered and the order has already entered production or shipped, we may not be able to change it. Additional shipping charges may apply if a replacement shipment is requested.